Email Deliverability Basics for WooCommerce on GlassHosting
Orders must arrive
Store email is not the same as casual Gmail. SPF, DKIM, and consistent from-domains matter. Use a transactional mail approach aligned with GlassHosting mail guidance for your plan.
Checklist
- Send from a domain you control
- Authenticate DNS records as instructed
- Avoid spammy subject lines on receipts
- Monitor bounces
- Keep contact forms rate-limited
Testing
Place a real low-value test order and confirm inbox placement on major providers. If mail fails, ticket support with message IDs—not passwords.
When to involve GlassHosting support
Open a ticket from billing.glasshosting.com when the platform looks wrong: site unreachable after a change you did not make, SSL issuance stuck, mail authentication needing platform confirmation, or restore access you cannot complete from the client area. Include the domain, approximate timestamps, and what you already tried—never paste passwords, payment keys, or full wp-config.php secrets.
For store-logic questions (plugin conflicts, theme bugs, gateway sandbox vs live), say whether staging reproduces the issue. Skim related WooCommerce knowledgebase articles first; many “outages” are cache exclusions, webhook URLs, or DNS still pointing at the old host.
Security hygiene for stores
Use unique passwords for billing, WordPress admin, SFTP/SSH, and hosting control panels. Enable two-factor authentication wherever the account system offers it. Limit admin users, rotate credentials if they appear in a screenshot or shared doc, and keep payment gateway keys out of tickets and chat.
During incidents, distrust unsolicited DMs offering “free fixes” that ask for logins. GlassHosting support works through the client area ticket system.
Store-specific reminders
Always smoke-test cart, checkout, and email after changes. Keep staging separate from production payments. Page caches must exclude personalized shop endpoints. Document DNS and SSL ownership so renewals are not tribal knowledge.
Documentation habit
Keep the from-address, SPF/DKIM status, last successful test-order email, and who owns DNS authentication on one page. That shortens every mail ticket.
Related links: billing.glasshosting.com · glasshosting.com · Managed WooCommerce hosting guide.
