What Customers Should Do During a DDoS Attack on GlassHosting

Stay calm, gather facts

If the server is intermittently unreachable while panel shows odd network graphs, you may be under attack traffic. GlassHosting maintains platform DDoS posture—customers still help with good reports.

Do

1. Note start time and whether website/panel are also affected
2. Ask players on different ISPs to test
3. Avoid frantically reinstalling the game server mid-attack
4. Open a ticket with times and symptoms; mark urgency appropriately
5. Keep admin credentials private—attackers sometimes social-engineer Discord

Don't

• Publish speculative mitigation IPs in public
• Disable your entire whitelist blindly without reason
• Assume every lag spike is DDoS—check TPS/plugins too

Measure before you guess

Open the resource graphs on panel.glasshosting.com during a normal play window and during a busy one. Write down approximate CPU and memory percentages alongside how the game felt. That habit turns vague “it lags” reports into actionable upgrades or config tweaks.

If graphs look calm while players stutter, ask whether the issue is client FPS, wifi, or a single loaded farm chunk. If graphs are pegged, stop adding content packs until you either tune view distance/entities or upgrade the GlassHosting plan from the client area.

When to involve GlassHosting support

Open a ticket from billing.glasshosting.com when the platform itself looks wrong: panel cannot start the process, allocations seem missing, or multiple unrelated networks cannot reach the service. Include service name, timestamps, and console excerpts without secrets.

For game-logic questions (plugin conflicts, datapack design), include what you already tried. Skim related knowledgebase articles first—many “outages” are EULA flags, edition mismatches, or whitelist misses.

Security hygiene worth keeping

Use unique passwords for billing, panel, SFTP, and in-game admin features. Enable two-factor authentication wherever the account system offers it. Op sparingly, whitelist private realms, and rotate credentials if they ever appear in a public screenshot.

During incidents, distrust unsolicited DMs offering “free mitigations” that ask for panel logins. GlassHosting support works through the client area ticket system.

Managed hosting mindset

GlassHosting operates as managed game and business hosting: we keep the platform healthy while you run the community or store. That MSP-style split means you still own moderation, plugin choices, and announcement timing. Glass Gaming experiences are powered by GlassHosting—same panel skills transfer from Minecraft to Hytale to Palworld.

Prefer supported workflows over clever but fragile hacks. If a blog post tells you to recompile networking on a managed game product, ask support before following it.

Change windows

Batch non-urgent updates into a weekly maintenance window. Tell players ahead of time. After the window, post a short “what changed” message. Predictability builds trust in GlassHosting communities more than surprise restarts.

Change windows

Batch non-urgent updates into a weekly maintenance window. Tell players ahead of time. After the window, post a short “what changed” message. Predictability builds trust in GlassHosting communities more than surprise restarts.

Related links: panel.glasshosting.com · billing.glasshosting.com · glasshosting.com.