Billing & Invoices (GlassHosting)

All billing and invoicing for GlassHosting services are managed through the Client Area. This guide explains how to access your invoices, supported payment methods, and what to expect regarding due dates and late payments.

1. Viewing Your Invoices

You can access all invoices by navigating to:

Client Area → Billing → My Invoices

From this page, you can:

• View open and paid invoices

• Download invoice PDFs

• Pay outstanding balances

• Review your billing history

• Enable or manage auto-pay

2. Supported Payment Methods

GlassHosting accepts the following payment methods:

✔ Credit/Debit Cards

All major cards are supported through our secure payment processor.

✔ Stripe

Stripe is used for both one-time payments and auto-renewing subscriptions.

✔ PayPal (If Enabled)

Some services may allow PayPal as a payment option depending on risk and region.

✔ Auto-Pay Billing

You may enable auto-pay to ensure your services renew automatically without interruption.

Note: GlassHosting does not store or directly handle your card information. All payment data is encrypted and processed securely through our PCI-compliant payment partners.

3. Invoice Schedule

• Invoices are generated 14 days before the service’s due date

• Reminder emails are sent leading up to the deadline

• Auto-pay attempts run on the due date (if enabled)

You are responsible for ensuring payment methods remain valid and up to date.

4. Late Payments & Service Suspension

Failure to pay an invoice by the due date may result in the following:

Day 1 (Due Date Passed)

Your service becomes past due.

Day 5 Overdue

Your service may be suspended until payment is made.

Day 30 Overdue

Your service may be terminated, and all associated data permanently deleted.

Important: Suspension and termination may occur sooner with or without notice, depending on risk, abuse, or account status.

GlassHosting is not responsible for data loss resulting from late payment, suspension, or termination.

5. Billing Questions or Discrepancies

If you believe an invoice is incorrect, or if you need help understanding a charge:

???? Email: billing@glasshosting.net
???? Or open a ticket under: Client Area → Support → Billing

Our billing team is available to assist you with:

• Invoice disputes

• Duplicate charges

• Failed payments

• Tax questions (if applicable)

• Payment method issues

6. Tips to Avoid Interruption

To ensure uninterrupted service, we recommend:

• Enabling auto-pay

• Maintaining an up-to-date card or payment method

• Paying invoices promptly

• Checking the email address associated with your account regularly