How to Contact GlassHosting Support (Client Area & Tickets)
GlassHosting support is handled primarily through the Client Area ticket system so we can track your service, invoices, and history in one place.
Recommended: Client Area tickets
- Sign in at billing.glasshosting.com.
- Go to Support → Open Ticket (or Submit Ticket).
- Choose the related department and service when prompted.
- Describe the issue, steps already tried, and attach screenshots if helpful.
What to include for faster help
- Service ID or hostname shown in the Client Area / game panel
- Exact error text (for example console output or panel message)
- When the problem started and whether a recent change (mod, config, restart) preceded it
- Screenshots with secrets redacted (passwords, API tokens, auth codes)
You may also email support@glasshosting.com. Tickets in the Client Area remain the fastest path for active services.
Game panel vs billing
- Game console, files, startup: panel.glasshosting.com
- Invoices, upgrades, tickets: billing.glasshosting.com
