GlassHosting Refund Policy — How Refunds Work
Effective Date: November 18, 2025
Issued by: Glasshouse Holding Group LLC (GlassHosting brand)
This policy explains when GlassHosting refunds are available and how to request one from the Client Area.
Refund eligibility window
GlassHosting offers a 72-hour refund window from the time of initial purchase for eligible services, consistent with our Terms of Service.
Eligible product categories typically include:
- Game server plans
- Standard VPS / cloud VPS plans
Non-refundable items
Refunds are generally not available for:
- Dedicated servers (hardware provisioning)
- Add-ons and setup fees
- Domain registrations
- Renewals after the initial purchase window
- Accounts terminated for abuse or Acceptable Use Policy violations
How to request a refund
- Log in at billing.glasshosting.com.
- Open a support ticket with the subject Refund Request.
- Include your service ID / invoice number and a short reason.
We review eligibility against this policy and the Terms of Service. Approved refunds are issued to the original payment method when possible.
Chargebacks
Opening a chargeback without contacting support first may result in suspension or refusal of future service. Please use the ticket system so we can resolve billing issues quickly.
